We founded Moose and Marsha Candle Company with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Return Policy
All sales are final. However, we do want you to be satisfied with your purchase. In the event you receive the incorrect order or your item arrives damaged, please notify us within 48 hours so we can fix the issue.
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We do understand that shopping home fragrance online is tough, so if you receive an item that you just don't like, contact us within 7 days of delivery so we can work out a solution. We will accept unused items in sellable condition for store credit. Customer is responsible for all shipping costs.
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Shipping Information
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For The US
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Flat rate shipping $7 per order.
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All in-stock items are shipped via USPS within one business day. Custom orders will take longer to ship. You will be given an estimate when order is placed. Candles purchased during summer months after Thursdays at noon may be delayed until Monday.
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USPS gives us an estimated delivery time of 2-4 days, however, they have been experiencing delays. This is out of our control and, unfortunately, we cannot be responsible for longer-than-expected shipping times. Please keep this in mind when placing your order.
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Special orders, including large quantities of in-stock items, will be shipped within the time frame specified in our Special Order Contract.
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International Shipping
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Unfortunately, at this time, we do not ship internationally.
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Special Orders
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Please feel free to contact us with special requests and we will do our best to accommodate you.
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